Shipping policy

Last Updated: October 29, 2026

At Avenzaq, we aim to provide a reliable and convenient shipping experience for every customer. This Shipping Policy explains our order processing procedures, shipping rates, delivery estimates, and other important information for orders shipped within the United States.

Shipping Coverage

Avenzaq ships eligible products, including Chairs, Sofas & Couches, Frames & Bases, and other home furnishings, to addresses within the United States.

Shipping availability may vary depending on the product, destination, and carrier service. If a delivery address is outside our shipping coverage, we will contact the customer when possible.

Shipping Rates

We offer standard shipping rates based on your order subtotal:

  • Orders of $150 or more: Free standard shipping.

  • Orders under $150: A flat shipping fee of $7.95.

Applicable shipping charges will be displayed at checkout before you complete your purchase. Please review your order total and any applicable taxes before submitting payment.

Order Processing Time

Orders are processed within 1–3 business days after payment confirmation, Monday through Friday, excluding U.S. statutory holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day. Processing may take longer during peak shopping periods, promotional events, or circumstances involving product availability or order verification.

Once your order has been shipped, you may receive a shipping confirmation email with tracking information when available.

Estimated Shipping and Delivery Time

Delivery estimates begin after an order has been shipped and do not include order processing time.

  • Contiguous 48 U.S. States: Standard shipping typically takes 2–5 business days after shipment.

  • Alaska and Hawaii: Standard shipping typically takes 3–7 business days after shipment.

  • Remote and Rural Areas: Additional delivery time may be required depending on the destination and carrier service.

All delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, severe weather, high order volumes, holidays, or other circumstances beyond our control.

Shipment Tracking

When tracking information is available, we will send it to the email address provided at checkout. You can use the tracking number to monitor your shipment and check for delivery updates.

Please allow time for the carrier's tracking system to update after the package has been dispatched. If tracking information is unavailable or has not changed for an extended period, please contact us for assistance.

Delivery Information

Please ensure that your shipping address, contact details, and order information are accurate before completing your purchase.

Incorrect or incomplete addresses may cause delivery delays or prevent successful delivery. If you notice an error after placing your order, contact us as soon as possible. Address changes cannot be guaranteed once an order has been processed or shipped.

For larger furniture items, please make sure the delivery location is accessible. Assembly, indoor placement, and packaging removal are not included unless expressly stated in the product listing or at checkout.

Shipping Delays

Although we work to support timely delivery, certain circumstances may affect shipping schedules, including:

  • Severe weather or natural disasters.

  • Carrier service interruptions or transportation issues.

  • Seasonal demand and high shipping volumes.

  • Public holidays and operational closures.

  • Other unexpected logistical circumstances.

If a significant delay occurs or additional information becomes available, we will provide assistance where reasonably possible.

Damaged, Missing, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, is missing, or differs from what you ordered, contact us with your order number and a description of the issue. Photos of the product, packaging, or visible damage may help us review your request.

Please retain the original packaging and wait for our instructions before returning any item. We will review the circumstances and explain the available resolution options.

Contact Us

If you have questions about shipping, delivery estimates, or an existing order, please contact Avenzaq using the information below.

Store Name: Avenzaq
Email: info@avenzaq.us
Phone: +1 (318) 413-2833
Address: 1940 Hwy 122, Montgomery, LA 71454, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CT)

Thank you for choosing Avenzaq. We appreciate your business and look forward to providing you with a smooth shopping experience.