Refund policy

Last Updated: October 29, 2026

At Avenzaq, we want you to feel confident when shopping with us. This Return and Refund Policy explains the conditions for returning eligible products, requesting refunds, and resolving issues involving damaged, defective, or incorrect orders.

1. Return Eligibility

Customers may request a return within 30 days of delivery, subject to the conditions outlined in this policy.

To qualify for a return, products should meet the following requirements:

  • Items must be unused and in their original condition.

  • Products should be returned with their original packaging, accessories, hardware, and included documentation where possible.

  • Items must not show signs of misuse, unauthorized modification, or damage caused after delivery.

  • Proof of purchase or a valid order number must be provided.

For furniture products such as Chairs, Sofas & Couches, and Frames & Bases, please inspect your order upon delivery and contact us promptly if you notice any damage, missing components, or incorrect items.

2. Non-Returnable Items

Certain items may not be eligible for return, including products damaged through misuse, improper assembly, unauthorized modification, or failure to follow the supplied care instructions.

Items identified as final sale or otherwise marked as non-returnable at the time of purchase may also be excluded where permitted by applicable law.

Nothing in this section limits any return or refund rights that cannot legally be waived.

3. How to Request a Return

To initiate a return, please contact our customer service team before sending any product back.

Please provide the following information:

  • Your order number.

  • The name of the product you wish to return.

  • The reason for the return.

  • Photos of the product and packaging, if the item is damaged, defective, or incorrect.

Our team will review your request and provide instructions regarding eligibility, return shipping arrangements, and the appropriate return address.

Please do not send items to our business address unless we have specifically confirmed that address for your return.

4. Return Shipping Costs

For voluntary returns, such as situations where you change your mind or no longer need the product, you may be responsible for the return shipping costs.

Because furniture products can vary significantly in size and weight, return shipping charges may depend on the product, packaging, carrier, and return destination.

If an item arrives damaged, defective, incorrect, or otherwise does not match your order, please contact us for assistance. Where the issue is confirmed to be our responsibility, we will explain the appropriate resolution and applicable shipping arrangements in accordance with the law.

Original shipping fees, if any, may not be refundable for voluntary returns, except where required by law or otherwise stated by us.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive a damaged, defective, incomplete, or incorrect product, contact us as soon as reasonably possible.

To help us review the issue, please provide your order number, a description of the problem, and clear photos showing the product or damage where applicable.

Depending on the circumstances, we may offer a replacement, shipment of missing parts, another appropriate solution, or a refund.

Please retain the original packaging and wait for our instructions before disposing of or returning the product.

6. Refund Processing

Once an eligible returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will generally be issued to your original payment method. We typically process approved refunds within 5–10 business days after the return has been reviewed and approved.

The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Any applicable deductions will be explained in accordance with this policy and applicable law.

7. Exchanges and Replacements

If you would like to exchange an item or request a replacement, please contact our customer service team.

Exchange and replacement options depend on product availability and the circumstances of your request. For damaged, defective, or incorrect items, we will review the issue and provide appropriate next steps.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may generally be accommodated before an order is processed or shipped. Once an order has been dispatched, cancellation may no longer be possible, and the return process may apply instead.

For more information, please refer to our Order Cancellation Policy.

9. Policy Updates

Avenzaq may update this Return and Refund Policy from time to time to reflect changes in our business practices or applicable legal requirements. Any updates will be published on this page with a revised “Last Updated” date.

Updates will not limit consumer rights that cannot legally be waived.

10. Contact Us

If you have questions about returns, refunds, or replacements, please contact us:

Store Name: Avenzaq
Email: info@avenzaq.us
Phone: +1 (318) 413-2833
Address: 1940 Hwy 122, Montgomery, LA 71454, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CT)

Thank you for choosing Avenzaq. We appreciate your business and are committed to providing helpful customer support.