Privacy policy

Last Updated: October 29, 2026

At Avenzaq, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, browse our products, place an order, or communicate with our customer service team.

By using our website, you acknowledge the practices described in this policy, subject to applicable privacy laws.

1. Information We Collect

We may collect the following categories of information when you interact with our website.

Personal Information

When you place an order, create an account, or contact us, we may collect your name, billing address, shipping address, email address, phone number, and other information you voluntarily provide.

Order and Payment Information

We may collect order details, purchased products, transaction amounts, payment status, delivery information, and records of returns, refunds, or customer service requests.

Payments may be processed by third-party payment providers. We do not necessarily receive or store your complete payment card details.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device type, operating system, pages viewed, referring URLs, and interactions with website features.

Communication Information

If you contact us by email, phone, or other available channels, we may retain the information you provide to respond to your inquiries and maintain relevant customer service records.

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To process, confirm, and fulfill orders for Chairs, Sofas & Couches, Frames & Bases, and other available products.

  • To arrange shipping, delivery, returns, exchanges, and refunds.

  • To send order confirmations, shipping updates, and other transactional communications.

  • To respond to customer inquiries and provide support.

  • To operate, maintain, and improve our website and shopping experience.

  • To detect and prevent fraud, unauthorized transactions, and other security risks.

  • To analyze website performance and understand how customers interact with our services.

  • To send promotional communications where permitted by law and, when required, with your consent.

  • To comply with applicable laws, regulations, and legal obligations.

You may opt out of marketing emails by following the unsubscribe instructions included in those messages. You may still receive essential communications related to your orders or account.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support essential website functions, remember preferences, analyze website traffic, and improve performance.

Depending on your preferences and applicable law, these technologies may also support advertising measurement and personalized marketing.

You can manage cookies through your browser settings and, where available, our website's cookie preference tools. Disabling certain cookies may affect shopping cart functionality, checkout, or other website features.

Please refer to our Cookie Policy for additional information.

4. How We Share Your Information

We do not sell your personal information for monetary consideration. We may share information with third parties when reasonably necessary for the purposes described in this policy, including:

  • Payment Providers: To process transactions and help detect fraudulent payments.

  • Shipping and Delivery Partners: To deliver orders and provide tracking information.

  • Website and Technology Providers: To host, maintain, secure, and operate our online store.

  • Analytics Providers: To help us understand website usage and improve performance.

  • Marketing Partners: To support advertising and marketing activities, subject to applicable consent and opt-out requirements.

  • Professional Advisors: Such as legal, accounting, or compliance professionals when necessary.

  • Legal Authorities: When disclosure is required by law, legal process, or to protect our rights, customers, or business.

Third parties may process personal information according to their own privacy policies and applicable contractual or legal obligations.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and meeting legal requirements.

Retention periods depend on the type of information, the purpose for which it was collected, and applicable legal obligations. When information is no longer needed, we will take reasonable steps to delete, destroy, or de-identify it where appropriate.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no online service or electronic transmission can be guaranteed to be completely secure. We encourage you to use secure devices and protect any account credentials you maintain.

7. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we maintain about you.

  • Request correction of inaccurate personal information.

  • Request deletion of certain personal information.

  • Request a copy of certain personal information in a portable format.

  • Opt out of certain targeted advertising, sales, or profiling activities where applicable.

  • Withdraw consent where processing is based on consent.

  • Appeal a decision regarding a privacy rights request where applicable.

  • Exercise applicable privacy rights without unlawful discrimination.

To exercise an applicable right, please contact us using the information provided below. We may need to verify your identity before processing your request. Requests will be handled in accordance with applicable law, including any relevant exceptions or limitations.

8. Children's Privacy

Our website is intended for a general audience and is not directed toward children under 13. We do not knowingly collect personal information directly from children under 13 without legally required authorization.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

9. Third-Party Websites

Our website may contain links to third-party websites, payment services, or other external platforms. We do not control the privacy practices or content of those third parties.

We encourage you to review their privacy policies before providing personal information. This Privacy Policy applies to information collected through Avenzaq's website and services.

10. International Data Transfers

Our service providers may process or store information in locations outside your state or country of residence. Where personal information is transferred across borders, we will take steps required by applicable law to provide appropriate protection.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we handle personal information.

12. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us:

Store Name: Avenzaq
Email: info@avenzaq.us
Phone: +1 (318) 413-2833
Address: 1940 Hwy 122, Montgomery, LA 71454, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CT)

We are committed to handling privacy inquiries responsibly and responding in accordance with applicable law.