Last Updated: October 29, 2026
At Avenzaq, we aim to process and deliver your orders as efficiently as possible. If you need to cancel an order, please contact us as soon as possible. This policy explains how cancellation requests are handled.
1. Order Cancellation Requests
Customers may request to cancel an order before it has been processed or shipped. To improve the chances of successful cancellation, please contact our customer service team promptly and provide your order number and the email address used when placing the order.
All cancellation requests are subject to the current status of the order. Submitting a request does not automatically mean that the order has been canceled.
2. Orders That Have Not Been Shipped
If your order has not yet entered processing or fulfillment, we will make reasonable efforts to accommodate your cancellation request.
Once the cancellation is confirmed, we will stop processing the order and arrange any applicable refund if payment has already been collected.
3. Orders That Have Already Been Shipped
Once an order has been shipped or handed over to the shipping carrier, cancellation may no longer be possible.
If you no longer wish to keep the product, you may contact us to discuss the applicable return procedure after delivery. Any return must comply with our Return and Refund Policy.
Please do not refuse a shipment or arrange an unauthorized return without contacting our customer service team first.
4. Refunds for Canceled Orders
If a cancellation is approved and payment has already been collected, the applicable refund will generally be issued to the original payment method.
After we initiate the refund, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.
If the payment has not been captured, the transaction may instead be voided or the authorization released, depending on the payment provider's procedures.
5. Incorrect Orders and Address Changes
If you notice an incorrect product, quantity, or shipping address after placing an order, please contact us immediately.
We will make reasonable efforts to correct the information before the order is processed or shipped. Once fulfillment has begun or the package has been dispatched, changes may no longer be possible.
Avenzaq cannot guarantee that every requested change or cancellation can be completed.
6. Orders Canceled by Avenzaq
In certain circumstances, we may need to cancel an order, including when a product is unavailable, payment cannot be verified, a significant pricing or listing error occurs, or a transaction raises reasonable concerns about fraud.
If we cancel an order after payment has been collected, we will arrange any applicable refund in accordance with applicable law.
We will make reasonable efforts to notify the customer using the contact information provided with the order.
7. How to Request a Cancellation
To request an order cancellation or modification, please contact us using the information below. Include your order number and clearly state whether you wish to cancel the entire order or change specific details.
Email: info@avenzaq.us
Phone: +1 (318) 413-2833
Address: 1940 Hwy 122, Montgomery, LA 71454, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CT)
We recommend contacting us by email so that your request can be documented.
8. Contact and Assistance
If you have questions about this policy, our customer service team will be happy to assist you during business hours.
This policy does not limit any cancellation or refund rights that may be available to consumers under applicable law.
Thank you for shopping with Avenzaq. We appreciate your understanding and will do our best to assist with cancellation requests whenever possible.